We hope you love our products when you receive your order, but should you change your mind, you can return your item(s) to us, provided: Items are returned within 14 days of the delivery date.
- Items must be unworn and in re-saleable condition.
- Pierced jewellery cannot be returned for health and hygiene reasons.
- Items must have all tags, boxes and bags attached/included.
- All dresses are made to order and cannot be exchanged or refunded, this however does not affect your statutory rights
- We reserve the right to claim the original postage fees from the final refund.
You must obtain proof of postage just in case your order is lost on its way back to Pretty Gorgeous Weddings. Failure to do so may result in us not being able to process your return. We reserve the right not to refund you if you return items to us outside the terms of our returns policy. The cost of the returns must be paid by the customer.
Please note that all sale items are final sale and non-refundable. Items purchased with a discount code or voucher are still eligible for return/exchange.
HOW DO I RETURN MY ORDER?
Please make sure to include all details including your name, order number, the item(s) you are returning and your reason(s) for return. Enclose these details with the item(s) and package up securely; please use original packaging where possible. Take your parcel to any Post Office counter service. Obtain a certificate of postage from the Post Office. RETURNS ADDRESS: Pretty Gorgeous Weddings, The Old Coach House, The Bow Street Centre, Guisborough, TS14 6PR
WHEN WILL I RECEIVE MY REFUND?
Depending on the returns service used, returns can take up to 10 days to arrive back with us. Refunds will be issued to the card or payment method used to make the original purchase within 5 days of receiving your returns. If this time has passed, please contact us at firstname.lastname@example.org who can update you on the status of your return.